Shipping Policy

Thank you for ordering from Tilly’s Letters. Each envelope is carefully prepared and posted according to our monthly dispatch schedule.

Monthly Dispatch Schedule

Tilly’s Letters are posted during the first working week of each month.

Orders placed on or before the 7th of the month will receive that month’s letter. Orders placed from the 8th onwards will begin with the following month’s letter.

This schedule applies to monthly subscriptions, prepaid subscriptions and one-off letters, unless otherwise stated on the product page.

During particularly busy periods, postal strikes, holidays or unforeseen circumstances, dispatch may take a little longer. We will let you know if there is a significant delay to your order.

UK Delivery

UK postage is included in the price of your order.

Letters are sent by Royal Mail Second Class. Most arrive within a few working days of dispatch, although delivery times are estimates and cannot be guaranteed.

Please allow a little longer during busy postal periods, bank holidays or periods of disruption.

International Delivery

International delivery is available to selected countries. Any applicable postage costs will be shown at checkout.

Delivery times vary depending on the destination, local postal service and customs processing. International orders may take several weeks to arrive, particularly during busy periods.

Delivery Addresses

Please check that the delivery address entered at checkout is complete and correct, including the postcode and country.

For subscription orders, address details should be updated before the next monthly dispatch. Once a letter has been posted, we are unable to redirect it.

Tilly’s Letters cannot be held responsible for delays, lost post or returned mail caused by an incomplete or incorrect address supplied by the customer. Additional postage charges may apply if an order needs to be sent again for this reason.

Postal Delays

Once an order has been dispatched, delivery is handled by the postal service and is outside our direct control.

Delays may be caused by seasonal demand, adverse weather, strikes, local delivery disruption, customs processing or international transit issues.

We know how eagerly little post can be awaited, and we truly appreciate your patience when postal delays occur.

Customs, Duties and Import Taxes

International customers may be responsible for customs fees, import duties, taxes or other charges applied by their country.

Unless otherwise stated at checkout, these charges are not included in the order price or delivery cost and are the responsibility of the customer.

Lost, Delayed or Damaged Letters

Should your letter appear to be significantly delayed, lost or damaged in transit, please contact us with your order details and we will do our best to help.

Postal services may require a certain amount of time to pass before an item can officially be considered lost. Where appropriate, we may ask you to wait until this period has passed before arranging a replacement or refund.

Contact Us

For any questions about your order, delivery address or dispatch date, please contact us through the website and we will be happy to help.