Get In Touch

We would love to hear from you.

If you have a question about your subscription, need help with a gift, or simply want to say hello, you can get in touch using the form below. We read every message and reply with care.

Before you write

You may find what you are looking for in our FAQs or How It Works pages. If not, please do reach out.

Send us a message

Use the form below and we will get back to you as soon as we can.

If your message is about an existing subscription, including the name on the account helps us respond more quickly.

What people usually contact us about

• Subscriptions, billing, or delivery 
• Gifting or digital gift certificates
• Pausing or cancelling a subscription
• A missing or delayed letter
• Press, collaborations, or wholesale enquiries

No question is too small.

Response times

We aim to reply within 1–2 working days.

During busy periods, particularly at the start of the month when letters are posted, replies may take a little longer. Thank you for your patience.

A final note

Tilly’s Letters is run by a small team. When you write in, your message comes directly to the people who make the letters.